Return and Refund Policy

Premier Estate Living is operated by HB VENTURES LLC, Columbus, OH.

This Return and Refund Policy is issued by HB VENTURES LLC, the operator of Premier Estate Living.

Effective Date: May 2, 2026

1. Overview

At Premier Estate Living, we stand behind the quality of our products. This policy explains when and how returns and refunds are accepted for purchases made through premierestateliving.com.

Summary

Region: United States
Return window: 30 days total, but damage must be reported within 7 days of delivery
Return eligibility: Accepts returns for both defective and non-defective products if they meet policy conditions
Return shipping: Customer is responsible for return shipping costs unless the product arrived damaged or defective.
Restocking fee: 25% of the product price for approved returns

2. Contact Information

To start a return or report damage, contact our customer service team:

Email: support@premierestateliving.com
Phone: (848) 420-8716
Address: Premier Estate Living, 343 WILBER AVE, COLUMBUS, OH 43215

Hours: Monday to Friday, 9 AM to 5 PM EST

3. Eligibility for Returns

Returns are accepted under the following conditions:

The item arrived damaged, defective, or incorrect
The customer wishes to return a new item within the policy window
The damage or issue was reported within 7 days of delivery
The product is returned within 30 days of delivery
The item is unused and includes all original packaging and accessories

Items must be in new condition. Used or installed products cannot be returned unless defective upon arrival.

4. Reporting Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery. Include:

Your order number
Photos clearly showing the damage or issue
A brief description of the problem

We will review the information and, if approved, provide instructions. If the product arrived damaged or defective, we will provide a prepaid return shipping label.

5. Return Shipping and Fees

Customer is responsible for return shipping costs unless the product arrived damaged or defective. For approved returns of products that arrived damaged or defective, we will provide a prepaid return shipping label. Please follow the return instructions provided by our customer service team and ship the item within 7 days after approval.

Restocking Fee: All returned items are subject to a 25% restocking fee based on the product price. This amount will be deducted from your refund total. Exchanges for the same item will not incur a restocking fee.

If a prepaid return label is provided for a damaged or defective product, please use that label. Shipping costs incurred using another shipping method may not be reimbursed.

6. Refunds and Replacements

After receiving and inspecting your returned item, we will confirm whether a refund or replacement applies
Refunds are issued to the original payment method within 7 business days after approval
If you prefer, we can send a replacement item instead of a refund

7. Exchanges

We accept exchanges for both defective and non-defective products as long as they meet the return conditions. Replacement items are shipped once the returned item is received and approved.

8. Non-Returnable Items

We cannot accept returns for:

Items reported damaged after 7 days of delivery
Items damaged due to misuse or neglect
Personalized, custom-made, or perishable goods
Intimate or sanitary products such as underwear, swimwear, or personal care items (unless sealed and unused)
Gift cards and downloadable digital items

9. Cancellation Policy

Orders may be cancelled free of charge within 2 hours of placement by emailing support@premierestateliving.com or calling (848) 420-8716. Once an order has entered processing or shipping, it cannot be cancelled and must be processed as a standard return within our 30-day return window. Approved refunds are processed within 7 business days after we receive and inspect the returned item. Customer is responsible for return shipping costs unless the product arrived damaged or defective.